TalkOut / Policies

Terms of service

Last updated 18 October 2026

These terms are an agreement between you and [Registered business name]. By booking a session you accept them, together with our privacy policy, refund & cancellation policy and disclaimer.

Not for emergencies. If you are in crisis or thinking about harming yourself, please don't wait for a session. Call iCall on 9152987821 (Mon–Sat, 8 AM–10 PM), Vandrevala Foundation on 1860-2662-345 (24×7), Tele-MANAS on 14416 (24×7), or dial 112.

1. The service

TalkOut provides 45-minute online listening sessions with trained peer listeners over Google Meet. It is emotional support only — not therapy, counselling, or medical or psychiatric care (see our disclaimer).

2. Who can use it

You must be 18 or older and able to enter a binding contract under Indian law.

3. Your account

You sign in with a one-time code sent to your email. Keep access to your email secure; you're responsible for activity on your account. You may use a nickname.

4. Plans and payment

Prices are in Indian Rupees and include applicable taxes unless stated. Payment is taken in advance through Razorpay.
A plan gives you a number of sessions, usable within its validity period from the date of payment. Unused sessions expire at the end of the validity period.
Plans do not renew automatically.

5. Booking, rescheduling and cancelling

You can reschedule or cancel a session up to 6 hours before it starts from My account, and the session returns to your balance. Within 6 hours, or if you don't join within 15 minutes of the start time, the session counts as used. Details are in our refund & cancellation policy.

6. Confidentiality

Sessions are private and never recorded by us. The only exception is a serious and imminent risk to life, when we may contact emergency services.

7. Respect and safety

Please don't harass, threaten or abuse listeners, share illegal content, try to contact listeners outside TalkOut, or record sessions without everyone's written consent. We may end a session or close an account that breaks these rules; any refund is at our discretion.

8. Limits of our responsibility

We take care to provide a safe, reliable service, but TalkOut is supplementary support. To the extent the law allows, we are not liable for decisions you make or outcomes that follow a session, or for indirect losses. Our total liability for any claim is limited to the amount you paid for the plan concerned. Nothing here limits your rights under the Consumer Protection Act, 2019.

9. Changes and contact

We may update these terms; we'll post the new version here and tell you about significant changes. Questions: hello@talkout.in.

10. Governing law

These terms are governed by the laws of India. Courts at [City for jurisdiction] have jurisdiction, subject to your rights as a consumer to approach the consumer forum where you live.