TalkOut / Policies

Disclaimer

Last updated 18 October 2026

TalkOut is a peer emotional-support and listening service. It is not therapy, counselling, or medical care.

Not for emergencies. If you are in crisis or thinking about harming yourself, please don't wait for a session. Call iCall on 9152987821 (Mon–Sat, 8 AM–10 PM), Vandrevala Foundation on 1860-2662-345 (24×7), Tele-MANAS on 14416 (24×7), or dial 112.

What TalkOut is

A private, non-judgemental conversation with a trained listener. Listeners are trained in active listening and empathy and are supervised. Sessions are a space to talk, vent and be heard, much like talking with a trusted friend who knows how to listen.

What TalkOut is not

Our listeners are not licensed psychologists, psychiatrists, counsellors, social workers or doctors.
Sessions are not diagnosis, treatment, therapy or clinical intervention, and are not a substitute for them.
We do not prescribe, recommend medication, or give medical, legal or financial advice.
TalkOut is not a crisis or emergency service.

Your responsibility

You decide what to share and what to do after a session. If a listener believes professional help would serve you better, they may gently suggest it. If you have a diagnosed condition or are under treatment, please continue with your doctor's care.

Safety exception to confidentiality

Conversations are confidential. The only exception is when we believe there is a serious and imminent risk to your life or someone else's; then we may contact emergency services or a person you have named.