TalkOut / Policies

Refund & cancellation policy

Last updated 18 October 2026

Life happens. Here's exactly what happens if you need to move, cancel or get your money back.

Rescheduling

Move any session free of charge up to 6 hours before it starts, from My account. Your Google Calendar invite and Meet link update automatically.

More than 6 hours before: cancel from My account. The session goes back into your balance to book again within your plan's validity.
Within 6 hours, or not joining within 15 minutes of the start: the session counts as used.
If we cancel or your listener can't attend: you choose a free reschedule or a full refund for that session.

Unused plans: ask within 7 days of payment, before booking any session from it, for a full refund.
Partly used packs: unused sessions can be refunded on request within the plan's validity, minus the standard single-session price (₹499) for each session already used.
Technical problems on our side (for example the Meet link didn't work and we couldn't fix it within 15 minutes): full refund or free reschedule — your choice.
Payment taken but no booking confirmed: refunded in full automatically or on request.
Sessions that have taken place are not refundable.

Write to hello@talkout.in with your order reference (it starts with OR-). We reply within 2 working days.

Approved refunds go back to the original payment method through Razorpay within 5–7 working days. Your bank may take a few more days to show it.